FAQS

WHEN WILL MY ORDER SHIP?

All orders are shipped 1-3 business days from purchase. Once your order is placed, you should receive a confirmation email within 24 hours. Once your order has been shipped you will receive another email with tracking details.

CAN I CANCEL/CHANGE MY ORDER?

We can’t make any guarantees, but contact us asap and we will try our best to cancel/change your order before it’s been shipped. Unfortunately, once your order has been processed, you will not be able to cancel/make any changes to it.

I'VE RECEIVED THE WRONG ITEM(S)?

If you've received the wrong item(s), please email us at info@goldnloungerie.com and we will get this resolved for you.

WHO CAN I CONTACT WITH QUESTIONS ABOUT MY ORDER?

You can send us an email at info@goldnloungerie.com or send us a dm on Instagram @goldnloungerie. We aim to respond to all inquires within 48 hours.

HOW DO DISCOUNT CODES WORK?

Discount codes must be applied at the time of check out. Only one coupon code can be used per order.

WHEN WILL YOU BE RESTOCKING?

If an item you’ve been eyeing is out of stock, make sure to join our mailing list and follow our socials to be the first to know about any future restocks.

I'M AN INFLUENCER, WHO CAN I CONTACT ABOUT COLLABORATIONS?

For collaborations, please contact us at info@goldnloungerie.com. Be sure to include your social handle and links to your social media pages.

STILL HAVE QUESTIONS?

Feel free to email us at info@goldnloungerie.com or fill out our contact form. We aim to respond to all inquires within 48 hours.